tag:blogger.com,1999:blog-1066640358576687054.post628691167284232346..comments2023-04-04T03:50:17.291-06:00Comments on Ruud Awakenings: Are You There, Pinterest? It's Me, Maddie.Maddie Ruudhttp://www.blogger.com/profile/09078541102981794521noreply@blogger.comBlogger2125tag:blogger.com,1999:blog-1066640358576687054.post-7593423174769243762012-03-27T14:45:36.226-06:002012-03-27T14:45:36.226-06:00Thanks for sharing your experience with us, Matt. ...Thanks for sharing your experience with us, Matt. I think it's a common misconception, the idea that accepting responsibility makes us weaker brands. It makes us more human, and therefore more emotionally accessible... But only when handled properly.Maddie Ruudhttps://www.blogger.com/profile/09078541102981794521noreply@blogger.comtag:blogger.com,1999:blog-1066640358576687054.post-15125238014037100342012-03-27T14:20:31.993-06:002012-03-27T14:20:31.993-06:00"But when you make a mistake, you need to rea..."But when you make a mistake, you need to reach out to people and invite them to do so. Admit you're not infallible, and use that point to relate to your users, rather than remaining silent and risking a loss of brand trust."<br /><br />That's definitely an important point and something that I did wrong when I first started in Community Management. At times I felt I needed to Anonymoushttps://www.blogger.com/profile/10021581988348385008noreply@blogger.com